Refund policy

Returns and Exchanges

We want every Supreme Detailing Superstore customer to be happy with their order. This policy covers orders placed online at supremedetailingsuperstore.com and purchases made in our stores. Please read it fully before sending any item back.

Online Orders

  • You have 30 days from the delivery date to return an item.
  • Items must be new, unopened and in their original packaging, with all labels, seals and parts included.
  • Opened items, used items and kits with missing items do not qualify for a refund.
  • Once we receive and inspect your return, your refund is issued to your original payment method.

Return Shipping Is the Customer's Responsibility

  • Customers are responsible for shipping any item they want to return back to us, at their own cost.
  • We do not provide prepaid return labels.
  • You choose the carrier (UPS, FedEx, USPS or another carrier) and pay that carrier directly.
  • We strongly recommend a trackable shipping method with insurance. We are not responsible for returns that are lost, delayed or damaged in transit, and a refund cannot be issued for an item or items we never receive.
  • Some detailing chemicals, aerosols and flammable products have special shipping rules. It is the customer's responsibility to follow the carrier's rules when shipping these items back.

How to Return an Item

  1. Contact us first. Before shipping anything, email info@supremedetailingsuperstore.com with your order number, the item or items you are returning and the reason for the return.
  2. Pack it securely. Place the item in its original packaging inside a sturdy shipping box with enough padding to prevent leaks or damage. Include a note with your name and order number.
  3. Ship it to us at your cost. Send your return to:
    Supreme Detailing Superstore
    Attn: Returns
    6208 S. Orange Avenue, Suite 116
    Orlando, FL 32809
  4. Email us your tracking number. Once your package is shipped, email the tracking number to info@supremedetailingsuperstore.com so we can watch for your return.
  5. We inspect and refund. When your return arrives, we inspect it. If it meets this policy, your refund is issued to your original payment method.

In Store Purchases

Items bought in our stores can be returned within 14 days of purchase with your receipt. Items must be new, unopened and in their original packaging.

Exchanges and Defective Products

  • If you believe you received a defective product, call us at (407) 574 3404 or email info@supremedetailingsuperstore.com before sending it back.
  • Customers are responsible for the cost of return shipping on defective items, following the same steps above. Once we receive the item, you can choose an exchange or a refund.
  • Exchanges are for similar products of equal or lesser value. Any partial refund is issued at the time of the exchange.

Missing or Damaged Items

Email us at info@supremedetailingsuperstore.com within 5 days of receiving your order.

Note: Products shipped to a freight forwarder are not covered for damage.